Posts Tagged ‘Accomplishment Statements’


The other day, while conducting a mock interview workshop, I asked the interviewee what compensation he was looking for. He proceeded to say that he needed at least six figures because he has two kids in college and alimony payments in addition to his mortgage payments. Now you might think that this is a reasonable approach, to determine what your obligations are and therefore what you need to earn.

However, your obligations have no relevancy to the company or to the value you bring to an organization. The reality is that whatever projects, processes and tasks you do for a company need to contribute to either the growth of revenue, the reduction of costs or the mitigation of risk. If your work is not helping the company in any of these areas, it is hard for a company to justify paying your salary. Therefore it is essential for you to understand how your work in impacting your organization.

In an earlier blog I wrote about 10 Tips to Optimize Your Career Security. This is the fourth instalment, Tracking Your Success. If you have followed the first tip and ask the right questions, you will understand how your projects and tasks fit into the needs and goals of your company. Once you understand this, establish Key Performance Indexes (KPI’s) relevant for your tasks and projects to measure your growth and performance. These can be in the area of time saved, improved efficiencies, improved productivity, and improved quality. You can then measure your performance against when you took over a position, or show year to year improvement.

Renowned management thought leader Peter Drucker is often quoted as saying that “you can’t manage what you can’t measure.” What this means that you can’t know whether or not you are successful unless success is defined and tracked.  With a clearly established metric for success, you can quantify progress and adjust your process to produce the desired outcome.  Without clear objectives, you’re stuck in a constant state of going through the motions

Not only do these measurements help your organization to understand your success, but it also helps you to understand your value. When you are able to articulate your success through quantified accomplishments, you demonstrate that you are aware of how your role impacts an organization, and that you are not just going through the motions, but striving for the success of the company you work for. You are no longer a commodity for the company, but a solution for their problems and a resource for their opportunities.

This blog is written by Greg Johnson of Above The Rim Executive Coaching

Gold Bars Image courtesy of ponsulak / FreeDigitalPhotos.net

Advertisements

A few weeks ago, I wrote a blog on 10 steps to optimize your career security. This is the second installment in elaborating on the 10 steps. It may seem like a no brainer that, in order to increase your career security, you really need to master your role. Unfortunately, the culture in most of corporate America fosters an attitude of doing things the easy and convenient way rather than doing the best way. In most cases, if a person performs at 70% or 80%, their compensation will be no different than if they perform at 100%. Furthermore, people feel they don’t have the time to really take the steps to fully master their role. People get into a pattern of punching the clock, trudging through the daily grind, with the goal of getting through the day. We end up just going through the motions.

The problem is two-fold. First is that productivity for the company really suffers. Secondly, and from a personal career perspective, more importantly, this type of work philosophy validates the company’s view that employees are nothing more than commodities, and when it is time to cut costs, the employee gets the boot.

In order to truly master your role, you need to understand what part it plays in helping the organization achieve its mission and goals. If you have taken the time to ask questions as discussed in the first installment, you will have a greater understanding of how you are contributing to the bottom line of the company.

Additionally,industries and technologies are constantly changing. Are you staying on top of the advances? You need to be constantly seeking ways to increase your knowledge. Ways meet this demand will be addressed in a future blog.

Finally you need to be constantly looking for ways to improve performance and quality. Too often employees are not motivated to make these improvements because it takes too much work, and it is easier to just go with the status quo. Again this is where complacency sets in, and also furthers the employer’s view that you are just a commodity.

* Three Business Men by Kosta Kostov

In my most recent blog, I discussed 10 practices that will optimize your job security. Today, I want to elaborate on the first practice; Ask questions and be an active listener. Are you asking the right questions on the job? The biggest challenge I see for people who are looking for a new job is that they cannot identify the value of what they have been doing in their career. A vast majority of professionals view their job in terms of the process or tasks they do on a regular basis. The problem is that this just reinforces the fact that you are a commodity in the eyes of the employer. What you have to keep in mind is that in order for you earn a salary, you need to:

  1. Help the company generate more revenue than the cost of employing you
  2. Help the company save more costs than the cost of employing you
  3. Help the company mitigate more risks than the cost of employing you

If you do this, there should NEVER be a reason for your position to be eliminated in a cost reducing restructuring. Unfortunately most people when asked to identify and quantify their accomplishments, they just say that they do not have that information. If you are an IT manager, and you develop and implement a system for the company, what are the results of your work, and what is the return on the company’s investment? Just because you have done a project or task, does that mean you have done it successfully? How do you then define the success? In order to really understand this you need to ask questions about the purpose of the task, process or project you are working on.

In our career, we need to be extremely proactive in asking questions. These questions can include some of the following:

  1. What is the purpose of what I am doing?
  2. How does it fit into the achievement of the company mission?
  3. How does it impact the performance of others?
  4. What are the measurable metrics before you start?
  5. What are the measurable metrics after you finish?
  6. What is the cost of your project, task or process?

You should be talking not only to your supervisor, but talk to the stake holders in the project or tasks you are working on. Make sure you understand the objective and what they are looking to achieve from your work. Understand how it will impact their job. Talk to team members in other departments, and learn how your work impacts them? By taking these steps, not only will you better understand the value you deliver, but people you work with will also understand the value you bring.

One of the biggest concerns of people have today is job security. While it is the new normal that job security doesn’t exist, the good news is we can significantly improve our career security. Too many professionals let their career happen to them. They put their nose to the grindstone and assume their work will be noticed, appreciated and rewarded. Unfortunately, this is not the case. Unless you strategically and purposefully take action, your work is taken for granted, and when the powers that be decide they need to reduce costs, you are restructured out of a position.

It is extremely important to understand that the key to your next promotion or your next job opportunity is not the skill and experience you have (although this is important), nor who you know, but who knows you and what is their perception of your professional capabilities and subject matter expertise. Most people go through their career with only a very small handful of people that have an idea of their value and subject matter expertise. So how can you build and spread your reputation?

    1. Understand the purpose of your tasks and projects.
    2. Understand how your role impacts the success of the company and others in the company.
    3. Understand how other’s roles impact your success.
  1. Master your role.
  2. Track results of projects and tasks.
  3. Communicate.
  4. Look what you can do outside and above your job description.
  5. Take on board or committee positions in professional associations.
  6. Network both inside and outside the company.
  7. Continuously improve skills, knowledge and certification.
  8. Mentoring.
  9. Succession Planning.

I will be writing on each of these over the next while and would love to have your feedback on your thoughts of how these and others impact your career management.

Blog by Greg Johnson | Above The Rim Executive Coaching

For most of the past three years, I have had the great opportunity to work with John Hall in teaching his Advanced Career Strategies and Advanced Career Transition classes. One of the tools taught in the class and that I have adopted for my private practice is the use of case studies as a marketing tool to help professionals land their next career position. It is an idea that really makes sense. Every company that I have ever been with, either had, or I created one page case studies demonstrating the value that the product or service has brought to other customers.

As professionals, we have numerous accomplishments throughout our careers. Many professionals who are in career transition are familiar with the concept through the use of various acronyms such as PARs (Problem, Action & Result). A case study is a one page expansion and Illustration of the PAR and how you can impact an organization. You might be thinking “I have never seen anyone else create or use a case study, why should I”?

  1. If nobody else is doing it, that is exactly why you should be doing it. You need to differentiate yourself from all the other job seekers. Getting a job may be the most important thing you do, so why wouldn’t you go above and beyond, to demonstrate you are the best person to achieve the objectives of the position.
  2. Most professionals tend to ramble, and give irrelevant or even damaging information when answering questions in interviews. By taking the time to create a case study, you cement the information in your brain, in a concise and simple manner that allows you to answer interview questions in a succinct manner, focusing on the benefit to the interviewer and employer.
  3. Case Studies are great content for portfolios. Many people think that portfolios are only for marketing people or graphic designers. Putting together a portfolio of your accomplishments including case studies sets you apart from the competition
  4. Everyone learns differently, and the more sense you can facilitate the interviewer using, the greater chance you have to positively stand out in their memory and selection process. Having a well designed and laid out case studies including diagrams and graphs, allows the interviewer to absorb information visually as well as through auditory input.

If you live in the Orange County area, and are interested in learning how to create compelling case studies join our workshop on Tuesday October 16th.

Last week in my blog, I discussed how HR’s question of “What are your salary requirements?” is counterproductive to finding the best employees to achieve the objectives and missions of the position they are trying to fill. Regardless of this fact, there is one thing you can almost guarantee. HR managers interviewing you will try to force the issue so that they can either eliminate you or pin you to a number so you lose any negotiating leverage. So how do you handle this? There are several issues to consider, and prepare for so that you can successfully navigate this area of the interview.

The first issue to resolve is, you need to know what your range is that you are looking for. While it should be irrelevant to the company what you need, you need to know for your own protection what your market value is. There are two components of knowing your market value:

  • Based on the objectives of the position, and based on your past achievements, what are you contributing to the success of the company? The best way to understand this is to look at your accomplishments in your past, and what did these contribute to previous companies in terms of helping the company generate revenue, reduce costs, or mitigate risks. Many professionals list these up in accomplishment statements often referred to as an acronym such as PARs – Problem, Action and Results. Identifying and understanding your previous accomplishments will help you understand your value to a company.
  • Research industry and function ranges for positions similar to the ones you are applying for. This will help you in responding to salary questions and also justifying your range you have determined for yourself.

In the interview itself, when HR asks this screening question, your goal is to defer this discussion until after both parties have determined that there is a good fit and they are prepared to offer the position. There are several ways to do this, and the key is to answer in a rational and non confrontational manner, along the lines of:

“There are so many components that go into my decision process of choosing a job, and salary is just one part. Once we determine that I am the best candidate to achieve the objectives of the position, I am extremely confident you will be able to offer a mutually beneficial and market competitive compensation package.”

If they do not accept this, but still press you, you can respond with:

I appreciate that you do not want to waste anyone’s time. What is the range you have budgeted for this position?” If they give you the range, you repeat the highest number and then be quiet.

If they still insist you give them a number, you can say something like:

Based on my current understanding of the position, objectives and expectations, I would expect the salary to be in the range of ______ to _______, which is within industry standards.”

Keep in mind that when interviewing, you are dealing with human beings. The only thing predictable about responses is that they will be unpredictable. While these types of responses are very effective in many cases, they do not always work. In addition, these are responses to salary questions early on in the interview process, and completely separate from negotiations at the time of an offer.

Finally, keep in mind that companies and HR are trying to commoditize employees and candidates. While this may make their job easier, as stated last week, it does not make their job more effective or efficient. The best way to get around this commoditization is to not approach as a job seeker but as a problem, and network your way in through informational meetings.

I am looking forward to getting your feedback.

Most job seekers take a reactive rather than a proactive approach to their job search. Their focus is on submitting resumes online to jobs that they see posted. This may be the easiest approach, but it is far from effective or efficient. One of the most essential components of a strategic job search plan is to have a target company list. Why is this so important? If you are not aiming to go somewhere, you will not go anywhere. The best way to differentiate yourself from the masses of job seekers, is to position yourself as the solution to the problems of your target companies. You cannot position yourself as a solution, if you do not know their problems, and you cannot know their problems if you do not do adequate research.

A couple of weeks ago, when I was at the Laguna Niguel Connectors networking meeting, someone said to me that he understood the need to research target companies, but didn’t know where to get information. The best sources for company research are informational meetings and industry conferences or associations. In addition, here is a quick list of great online resources that you can tap into for the information you need.

1)      Call Companies for Information

The power of a simple phone call cannot be over estimated. In today’s era of social media, use of the phone is becoming a lost art. You can use this to find out

2)      Informational Meetings – Talk, either by phone or in person with current or former employees, suppliers, vendors, distributors, competitors and industry experts.

3)      Company Collateral

a)      Company Web sites

b)      Company Brochures

c)       Annual Reports

d)      Newsletters

e)      Archived Webcasts and Earnings Calls

4)      Industry Associations and News

5)      Magazines & Newspapers

6)      Professional Organizations

7)      Additional Internet Resources

a)      Reference USA – free access through many libraries. If you have a library card, go to the library website, check online data bases, and click Reference USA. You will be prompted to enter your library card number.

b)      Mergent Online Company Data Base – same as Reference USA, is accessible through many public libraries

c)       Linkedin

d)      Other Social Media

e)      Google Finance

f)       Google Discussion Group

g)      Blogs

h)      Analyst Reports

What other resources do you recommend for target company research?

A common theme of my blogs as well as workshops is that companies, for the most part view employees and prospective employees as liabilities instead of assets, or commodities instead of equity that bring additional value to the company. The other day I was talking with a client about the many types of experiences and skills that she possesses. It hit me that these were like the many facets of a valuable diamond, and each contribute to the value of her diamond. So rather than being viewed as coal that just gets burned up and consumed by a company, demonstrate your value and make yourself the diamond that brings equity to the company. What are you doing to know, understand and be able to articulate your many aspects that create significant value for your employer or prospective employer? Target companies that can leverage your facets to solve their most pressing issues and gain advantage over the competition. Remember, you are the diamond bringing value, not coal to be burned and consumed by the company.

In my previous post, I wrote about 10 steps professionals in transition can take to rise up to their purpose. I received several comments that with a few modifications, this is also appropriate for professionals who are not in transition, so I decided to write a new post from this focus. Has the rat race got you going through the motions? What can you do to break free? How can you make 2012 the year that you play your career Above The Rim. As my good friend and mentor John Hall says, considering all the restructuring, downsizing, right sizing, mergers and acquisitions, and just “plain ol cost cutting”, job security in the corporate environment is a thing of the past. It is therefore incumbent on each person to strategically and purposefully take the steps to generate their own job security and maximize their career opportunities. Professionals must understand the value they bring to an organization, and create their personal brand based on their value proposition. Your personal brand is nothing more than your reputation as a professional and a subject matter expert. Typically, within our career, we naturally create this reputation or a personal brand identity with our colleagues, as well as a few vendors or customers we may deal with. However the reach of this brand identity is extremely limited. What can you do to take your career Above The Rim?

  1. Build a board of Advisors. Most successful executives have a handful of mentors or advisors. Each has different experiences and strengths that you can lean on. These advisors can be professors, colleagues, leaders in an industry, members of your church, and yes, your career coach. Discuss your career and dreams with your advisors. Seek their advice.
  2. Write a long-term career plan – Determine where you want to be in the next 3, 5 and 10 years. Do a S.W.O.T analysis to help you determine the best path for you to take. Determine any education, degrees, certifications or training you need to achieve your desired promotions. Consider the cost and time needed. Budget it and schedule it. Review it every year.
  3. Write a short term career plan. Assess what you want to accomplish in the next 30, 60 and 90 days. Get feedback from your supervisors, colleagues and mentors to determine what will help you maximize your contribution to your company or organization. Review it every month.
  4. Understand the why of what you do, and learn how to articulate it – this really differentiates you.
  5. Create Case Studies of your accomplishments. Assess your projects and tasks you are working on, and understand what is the impact on the bottom line of a company. Keep in mind, in order to be of value to a company, your work has to help the company generate more revenue, cut more costs or mitigate more risk than the cost of employing you. Utilize your case studies in your performance reviews.
  6. Network inside your company. Have lunch with colleagues outside your department. Learn what you can do to positively impact others both inside and outside your department. Cultivate advocates throughout the company. Keep your ears open to learn of new projects, or new opportunities that can be promotional steps for you.

  7. Network outside your company. Join professional or industry associations and actively participate on projects, committees or board positions. This allows your reputation as a professional to spread beyond the colleagues you work with. When networking, remember it is not about you. Become a connector and pay it forward.
  8. Read professional publications and keep your knowledge up to date. Know industry current practices, trends, leaders and what is on the horizon.
  9. Pass on information you read and learn in a comprehensive campaign leveraging social media including blogs, LinkedIn, twitter and face book. A well developed social media campaign will positively impact your current company or organization, and spread your reputation as a subject matter expert.
  10. Pay it forward. Understand that the more you help others and facilitate opportunities for other, the more opportunities will be facilitated and created for you.

Like I said in my previous post, following the steps above is not easy. This is both good news and bad news. It is bad news, because it takes a lot of hard work and dedication. It is good news, because not many people are willing to go the extra mile and take their career Above The Rim. May 2012 be a year filled with blessings, one in which you leverage your skills, experience and passions to fulfill your purpose.

We are living in the most challenging times we have faced in generations. Are you in transition now? Do you feel like you are riding a Tokyo rush hour subway? Are you feeling squeezed by the enormity of the job search, crushed in the crowd competing for too few jobs? The good news is we are now starting a new year. We have a chance to start with a clean slate. I would like to talk about a few things that can help us all to soar free from being a commodity, and fulfill the purpose for which we are created.

We are all created with specific skills and talents. We are all given passions and dreams. We are all given experiences to sharpen our skills and shape our dreams and passions. Here are some ways to focus your job search so that you can soar to your purpose.

  1. Dedicate full time hours to your job search.
  2. Assess your skills, experiences and passions, and what you have accomplished with them
  3. Understand the value of what you do, and learn how to articulate it – this helps differentiate you
  4. Understand the why of what you do, and learn how to articulate it – this really differentiates you
  5. Assess what industries you should focus on, and determine a list of target companies
  6. Research the industries and companies in depth, identifying common problems, issues and headaches within the industries and companies. If you do not spend at least 40 hours researching a company, you are not going deep enough.
  7. Brand yourself as the solution to the problems and headaches of your target companies.
  8. Spread your reputation as a professional solution by actively participating on committees and projects with professional organizations.
  9. Create a purposeful social media campaign to spread your reputation as a professional solution
  10. Have informational meetings with industry leaders and decision makers to spread your reputation as a professional solution.

Following the steps above is not easy. This is both good news and bad news. It is bad news, because it takes a lot of hard work and dedication. It is good news, because not many people are willing to go the extra mile and take their career Above The Rim. May 2012 be a year filled with blessings, one in which you leverage your skills, experience and passions to fulfill your purpose.